Cancellation Policy

• You may cancel your appointment up to 6 hours before your appointment’s start time (within our business hours by email or message us on Facebook / Instagram. ).

• If you wish to cancel: go to your reminder email (that is sent 24 hours in advance), & click the change appointment button. If it’s within the 6 hour time frame it will allow you to rebook or cancel your appointment.

• If you do not do not show up, come on time for your appointment, or cancel doing the above you will be charged full price for the scheduled service.

• Appointments made using a gift voucher or a booking voucher will be considered redeemed if you are a “no call / no show” to your appointment.

• If it's your first visit, please ensure you come to your appointment 5-10 minutes early. This will give you time to fill out your health history form without running into your massage session.

DEPOSITS that are paid online WILL INCUR A $5 PROCESSING FEE IF A REFUND IS NEEDED due to your cancelation or booking error.

If you have cancelled and meet the criteria for a refund please email us so we can process your refund if you have paid online & haven’t received it within 5 working days.

PLEASE BE RESPECTFUL OF OUR TIME, IF YOU ARE UNABLE TO MAKE YOUR APPOINTMENT IT WILL BE USEFUL TO SOMEONE ELSE WHO NEEDS TREATMENT.